 What
is Cpanel ? (faq home)
What is cPanel?
cPanel is a server side management system that runs the back end
of your site.
From here you have access to many controls and scripts that will
add everything
from tracking abilities to adding new scripts to your site.
How
do I access my Control Panel ?
(faq home)
Accessing the Control Panel is easy simply go to yourdomain.com/cPanel.
Once you have
done one of those that, a new login window will pop up. Just put
in your user
name and password, as assigned to you from your welcome e-mail
and you\'re all
set!
The insides of cPanel
All of the different options might be a little over whelming the
first time you
login to your account. For the most part, everything is sub-divided
into it\'s
own category and box. At the top you should see a message logging
in your IP
address.
Starting at the top
At the top you should see four boxes reading: Home, File Manager,
Update
Contact Info, and Log Out.
Home - This will lead you back to the main cPanel screen.
File Manager - This will lead you to cPanel\'s File Manager.
Update Contact Info - This will allow you to change your contact
e-mail.
Log Out - This will log you out of cPanel.
Account Information
On your left, you should see a box titled \"Account Information\".
Listed through
this box you should see a plethora of information on your account.
Here\'s a
list of some of the more important details and what it means for
you and your
account at SunsetHost.
Sub Domains - The number of sub domains you have set up on your
account
currently.
MySQL Databases - The number of active MySQL Databases you are
using.
Disk Usage - Shows the amount of disk usage you are using.
SQL Disk Usage - Shows the amount of SQL desk usage you are using.
Bandwidth Usage This Month - Your bandwidth usage for the month.
Disk Space Available - The amount of space you have left currently.
Email Accounts - The number of e-mail accounts you have set up.
Email Forwarders - The number of e-mail forwarders you have set
up.
Auto-Responders - The number of auto-responders you have set up.
Mailing Lists - The number of mailing lists you have set up.
Email Filters - The number of e-mail filters you have set up.
FTP Accounts - The number of FTP accounts you have set up.
Server Information
This is the box located under the \"Account Information\"
box. In this box you
will get more details about the Sunset Server that you are
currently on.
CPanel Version/Build - The version/build number of the cPanel.
Operating System - The operating system the server you\'re on.
Apache Version - Apache version for the server you\'re on.
Perl Version - The Perl version for the server you\'re on.
Perl Path - The path to Perl for the server you\'re on.
Installed Perl Modules - A list of installed Perl modules on you\'re
on.
PHP Version - The version of PHP your server is using.
MySQL Version - The version of MySQL your server is using.
SendMail Path - The path to SendMail on your server.
Server Status
When you click on this link you\'ll get a full detailed list of
what all is up
and running on your site, or what might be down at the moment.
Where
can I view my stats ? (faq
home)
Once you log into the control panel click on 'Web/FTP
Stats' then click on 'Urchin Stats'.
About Urchin
How are visitors getting to your site? How
are they using your site? Are visitors converting
into customers? Which marketing efforts are paying
off? Urchin answers all of these questions and many more
with its detailed unique visitor reports. Urchin 5 sets the bar
with the most advanced visitor tracking methods in the industry.
Urchin's reports allow you to optimize your website and save money
by increasing the effectiveness of your marketing dollars. And
Urchin is the only analytics product to use Adobe's SVG technology
to display stunning charts and graphs that load instantly. Change
your report's date range or use Urchin's report side filters to
modify the information you are viewing and Urchin's graphics update
in a blink - leaving competing products in the dust
How
do I setup my email client ?
(faq home)
These instructions are based on Outlook Express 6.0, but should
work for prior versions.
Outlook Express Setup
Startup Outlook Express, then click Tools, then Accounts, then
Add, then Mail
Enter your name as you would like it to appear, and then click
Next (eg: John Doe)
Enter your full e-mail address, and click Next (eg: jdoe@mydomain.com)
Enter your mail server name for both incoming & outgoing mail
server, and click Next (eg: mail.yourdomain.com)
Enter your account name (same as your full e-mail address) and
password, and click Next (eg: jdoe@yourdomain.com)
Click Finish. The Internet Accounts window redisplays.
Click on the Mail tab, and your Account you just created should
appear.
Click on Properties, then Servers
Click on the box labeled 'My server requires authentication'
Click Apply, then OK, then Close
These instructions are based on Outlook 2002, but should be applicable
to other versions.
Outlook 2002 Setup
Start up Outlook, then click on Tools, then E-mail Account
Click on 'Add a new e-mail account', then click Next
Click on 'POP3', then click Next
Fill in the fields for your e-mail settings, using the following
as an example:
Your Name: John Doe
E-mail Address: jdoe@yourdomain.com
Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
User name (same as your e-mail address): jdoe@yourdomain.com
Password
Click on More Settings, and a new window displays
Click on the Outgoing Server tab
Click on the 'My outgoing server (SMTP) requires authentication',
then click OK
Click on 'Test Account Settings';
If successful click Close, then Next, then Finish
Best
Practices to reduce Spam (faq
home)
* Never make a purchase from an unsolicited email
If spamming weren't economically viable, it would be obsolete.
Not only
can an email user fall prey to a potentially fraudulent sales
scheme,
but his or her email address can also be added to the numerous
email
lists that are sold within the spamming community, further compounding
the number of junk emails received.
* If you do not know the sender of an unsolicited email message,
delete it
While most spam is usually just annoying text, a spam email message
could actually contain a virus and/or other exploit that could
damage
the computers of all who open it.
* Never respond to any spam messages or click on any links in
the
message
Replying to any spam message, even to "unsubscribe"
or be "removed" from
the email list only confirms to the spammer that you are a valid
recipient and a perfect target for future spamming.
* Avoid using the preview functionality of your email client
software
Many spammers use advertising techniques that can track when a
message
is viewed, even if you don't click on the message or reply. Using
the
preview functionality essentially opens an email and tells spammers
you
are a valid recipient, which can result in even more spam.
* When sending email messages to a large number of recipients,
use
the blind copy (BCC) field to conceal their email addresses
Sending email where all recipient addresses are "exposed"
in the "To"
What
is Spam Assassin ? (faq
home)
SpamAssassin(tm) is a mail filter to identify spam. Using its
rule base, it uses a wide range of heuristic tests on mail headers
and body text to identify "spam", also known as unsolicited
commercial email. How do I configure SpamAssassin ? (coming soon).
How
can I access my email via the web ?
(faq home)
To access your webmail interface simply go to :
http://www.yourdomain.com/webmail, a pop box will appear.
For the username enter user@yourdomain.com, followed by the password.
You will have ability to choose from 3 webmail clients.
How
do I create a new email account ?
(faq home)
Log into your control panel (www.yourdomain.com/cpanel)
Click on 'Mail Menu' tab
Click on 'Add Account' at the bottom of the screen
Enter user name and password, then click on 'Create'
Does
SunsetHost Support JSP, ASP ?
(faq home)
No, sorry...Active Server Pages (ASP) and ColdFusion (CF) are
primarily designed for use on Windows NT-based web servers and
all of our servers are UNIX-based. While javascript is fully supported
we do not support Java servlets (JSP) at this time.
Does
SunsetHost Support PHP, MySQL ?
(faq home)
Yes, all of our servers fully support PHP, MySQL and Perl.
Can
I signup with an existing domain ?
(faq home)
Yes, During the signup process select "I am transferring
my domain name." In your welcoming letter you will have the
information need to have the domain point to your new SunsetHost
account.
What
kind of Backups do you do?
(faq home)
We currently have complete on site daily backup. We also have
complete remote site tape backups. These would be used incase
of a disaster recovery situation.
Will
you assist in the transferring of a website ?
(faq home)
We will provide instruction on where and how to transfer your
site. We will explain the directory structure and work with you
on getting the site up and ready.
Who
is Datums Internet Solutions, LLC ?
(faq home)
Datums Internet Solutions, LLC is the parent company of SunsetHost.Com.
Datums Internet Solutions, LLC is a privately held, debt free,
profitable and rapidly growing company.
Is
my credit card secure ?
(faq home)
We make every effort to keep your personal information, including
your credit card number, secure. We use Secure Socket Layer (SSL)
encryption which is supported by most browsers. If your browser
does not support SSL we will not allow you to continue with your
reservation. As you enter your credit card number, SSL encodes
it so it is transmitted in a format that prevents eavesdropping
or data theft. Once received by our secure server, your credit
card number is never transmitted over the Internet again.
How
do I update my billing information ?
(faq home)
If you need to update credit card information or payment method,
please email billing@sunsethost.com, include name domain and telephone
number, a client associate will contact you.
Are
there any hidden fees ?
(faq home)
There are NO hidden fees.
How
do I change by billing option Month to Yearly ? (faq
home)
If you need to update credit card information or payment method,
please email billing@sunsethost.com, include name domain and telephone
number, a client associate will contact you.
What
is FTP ? (faq home)
Short for File Transfer Protocol, the protocol used on the Internet
for exchanging files. FTP works in the same way as HTTP for transferring
Web pages from a server to a user's browser and SMTP for transferring
electronic mail across the Internet in that, like these technologies,
FTP uses the Internet's TCP/IP protocols to enable data transfer.
FTP is most commonly used to download a file from a server using
the Internet or to upload a file to a server (e.g., uploading
a Web page file to a server).
How
do I login and upload my files with FTP ?
(faq home)
Use your favorite ftp program such as CuteFTP, WS_FTP or Fetch
for Macintosh and connect to your domain. Instead of logging in
as anonymous, use the login and password we have assigned for
you. This will give you an FTP connection to your home directory.
Where
do I put my files ? (faq
home)
Once you have FTP'ed to your account you can place all your pages
in the www directory.
To access those pages via the browser simply go to http://www.yourdomain.com/pagename.htm
How
do I make directories and navigate them ?
(faq home)
The majority of FTP Clients will have this functionality built
into a button (mkdir).
If you create a directory withing www, you will be able to access
this directory by going to the following: http://www.yourdomain.com/newdirectory/newpage.html
Will
I have unlimited access to update my site ?
(faq home)
You have unlimited access via FTP 24-hours a day. As such, you
can create and maintain your Web pages on your own computer and
upload files to your Web site at your leisure.
Email
Technical Support (faq
home)
Technical Support is available 24/7 at the following address
support@sunsethost.com
Contact
Technical Support via AIM (main)
To contact our support staff via AIM (AOL Instant Messenger)
simply send a message to any of the following
SHWeb01 SHWeb02 SHWeb03
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